Refund Policy | Catalog To Music — All Sales Final

Refund Policy | Catalog To Music — All Sales Final

Refund & Returns Policy

Last updated: May 2026

Please Purchase Carefully — All Sales Are Final

Due to the collectible nature of our inventory — including audiophile vinyl pressings, CDs, and physical media — all sales are final. We do not accept returns or issue refunds for change of mind, buyer's remorse, or purchases made in error.

We strongly encourage every customer to review all product details — including format, pressing information, and regional compatibility — before completing a purchase. If you have any questions about a specific title, please email us before ordering.

What We Cover

We will consider a return or replacement only in the following circumstances:

  • The item received is materially different from what was described on the product page
  • The item arrives with a significant manufacturing defect that directly affects playback
  • The item is damaged in transit due to carrier or packaging failure

All claims must be submitted within 7 days of the confirmed delivery date. Claims submitted after this window will not be considered under any circumstances.

Transit Damage

If your order arrives visibly damaged, you must:

  1. Photograph the outer packaging and the item immediately upon receipt — before removing any contents
  2. Email info@catalogtm.com within 48 hours of delivery with your order number and clear photos
  3. Retain all original packaging — it is required for any carrier claim

Claims submitted without photographic evidence, or after 48 hours of delivery, cannot be considered under any circumstances.

Manufacturing Defects

If you believe you have received an item with a genuine manufacturing defect — such as severe pressing warps that prevent playback — please contact us within 7 days of delivery with:

  • A short video demonstrating the issue during playback
  • The make and model of your playback equipment

The following are not considered manufacturing defects and are not grounds for return:

  • Minor surface noise or light static — inherent to the vinyl medium
  • Slight sleeve scuffs or minor shrink wrap imperfections — standard across the industry
  • Playback issues caused by an uncalibrated stylus, worn needle, or incompatible equipment
  • Colour variations, slight marbling, or black streaks in coloured vinyl — part of the manufacturing process
  • Regional incompatibility (DVD/Blu-ray) — buyer's responsibility to verify before purchase
  • Items damaged by heat, sunlight, or mishandling after delivery

Sealed & Opened Media — No Exceptions

Any physical media — vinyl, CD, cassette, DVD, Blu-ray — that has been opened, unsealed, or had its shrink wrap removed is strictly non-returnable, with no exceptions.

This policy is consistent with industry-wide standards and protects the integrity and authenticity of our collectible inventory. Opened media cannot be verified, repackaged, or resold as sealed.

Authorised Return Process

Do not send items back without prior written approval. Unauthorised returns will be refused at the delivery point and returned to sender at the customer's cost.

If a return is approved, the following conditions apply:

  • Return shipping: The customer is responsible for all return postage. A tracked, insured service is required. We cannot be held responsible for returns lost or damaged in transit.
  • Restocking fee: A 15% restocking fee applies to all authorised returns that are not the result of confirmed transit damage or a manufacturing defect on our part. This is consistent with industry standard practice.
  • Condition: Items must be returned in their original, undamaged, collector-grade condition and packaging. Any damage incurred during return transit due to inadequate packaging will be deducted from the refund at our assessment.
  • Processing: Once received and inspected (3–5 business days), approved refunds are issued to the original payment method. Original outbound shipping costs are non-refundable in all cases.

Refused, Unclaimed & Undeliverable Packages

If a package is returned to us because it was refused, unclaimed, or sent to an incorrect address provided by the customer, the following applies before any credit is considered:

  • All inbound and return carrier costs are deducted in full
  • A 20% handling and restocking fee is applied
  • Original shipping fees are non-refundable

Store credit (not a cash refund) will be issued for any remaining balance, at our discretion.

Policy Integrity & Right of Refusal

Catalog To Music reserves the right to decline any return request where we have reasonable grounds to believe the policy is being misused. This includes but is not limited to:

  • Patterns of frequent or repeated return requests
  • Claims inconsistent with the item's condition upon dispatch
  • Evidence of item substitution — returning a different or inferior item in place of the original purchase
  • Damage that appears to have occurred after delivery

We maintain final authority on all return, refund, and store credit decisions. Our policies are applied consistently and without exception.

Contact

All return and refund enquiries must be submitted by email to info@catalogtm.com with your order number and full details. We respond within 24 hours, Monday to Friday.

Please note: Catalog To Music communicates exclusively by email. We will never contact customers by phone.

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